This operational policy explains the rules and guidelines for using the DaTalk service provided by April7 Inc. (hereinafter referred to as the "Company"). It is designed to handle various situations that may arise during service use in a fair and equitable manner. Please make sure to understand this policy, as non-compliance can result in disadvantages such as account restrictions or service limitations.
Terms not specifically defined in this policy follow the DaTalk Terms of Service and recommendations.
The Company continually strives to improve and enhance service-related policies by considering user feedback. Changes to this policy will be announced at least 3 days in advance through the notice board.
The Company operates the service based on this policy to ensure smooth and enjoyable usage for all users.
If you experience any inconvenience or harm due to other users violating the policy, you can report it. The Company will review such reports and take appropriate actions in accordance with this policy.
Additionally, the Company may take action if violations of relevant laws, terms of use, or this policy are found during monitoring, even without user reports. However, the Company may not intervene in disputes between users or issues caused by individual carelessness.
If disciplinary actions are taken due to policy violations, the Company will try to notify the user through push notifications, emails, or in-app messages. In urgent cases or where notification is not possible, exceptions may apply. Note that the Company is not obligated to inform the reporter of the review results.
If you are dissatisfied with actions taken based on the terms of service, recommendations, or this policy, you can submit complaints or appeals through customer service. The Company will respond within 10 business days after reviewing the submission.
① Prohibited Activities for Account Creation and Use